Shipping Policy

Thank you for shopping with Certified Crystal. Please read the following terms & conditions, which constitute our shipping policy.

Shipment Processing Time in India

  • We offer Free Shipping across India.

  • If there is no courier service available in your location, we will not be able to deliver your order.

  • Orders are dispatched within 2–5 working days from the date of order confirmation.

  • Orders are not shipped or delivered on Sundays or Government Holidays.

In case of unexpected delays (such as Covid-19 restrictions or natural calamities), we will notify you via email or phone. If delivery is not possible due to any unforeseen event, your order will be cancelled and the refund will be processed directly to your bank account via the same payment method used for purchase.

Shipping Charges & Delivery Estimates

  • Shipping charges (if applicable) will be calculated based on your delivery address.

  • Same-day delivery is available only for select Delhi–NCR orders.

  • Quoted shipping rates are not legally binding and may change based on applicable transportation costs.

  • Rates do not include surcharges, duties, taxes, or special handling fees.

  • If the shipping currency differs from your billing currency, exchange rate fluctuations may cause rate mismatches.

International Orders

  • All international orders are delivered within 8–23 working days from the date of order confirmation (subject to customs clearance in the destination country).

  • If your order cannot be shipped, it will be cancelled and the refund will be processed via the same payment method.

  • International shipping rates may increase or decrease with currency fluctuations.

Important Notes for International Customers:

  • You will bear all shipping & handling charges, along with any duties, taxes, or customs fees applicable in your country. These must be paid directly to our logistics partner at the time of delivery.

  • A valid Passport or Government-issued ID is required for receiving the delivery.

  • If providing an office address, ensure you include department details, employee name, and contact number.

  • We are not responsible for loss or damage if the delivery address provided is incomplete or incorrect.

Customs Clearance

  • The Indian Customs Office will clear all crystal shipments exported from India.

  • Authorized Indian customs officers will carry out inspection, assessment, and clearance.

  • Your cooperation during the clearance process is appreciated to ensure smooth delivery.

Track Your Order

Customers can track their orders using the tracking details provided via email or SMS.

Registered customers can also log in to their accounts to view real-time order status.

Not registered yet? Click here to create an account and enjoy a smoother shopping experience with Certified Crystal.

Need Assistance?

If you need any assistance regarding shipping, please contact us at:

  • 📞 Toll-Free: +91 98218-00224

  • 📧 Email: support@certifiedcrystal.com